Frequently asked questions.
1. What happens if my
plane is early or late arriving?
Cool Limo updates all
flight arrival times and we arrive when your plane lands, no matter whether you
arrive late or early provided we have a correct flight number.
2. Is the Limousine bar stocked with beverages?
No, the bars are not stocked; however it can be provided provided upon request;
and depending upon your reservation, we will provide additional pricing and
accommodate certain requests.
3. Where do I meet my Chauffeur for pick-up?
Each pick-up location is different. Airport pick-up locations are listed on the
4. What is your Cancellation Policy?
Cancellations are accepted by phone only. Call to know more about cancellation
5. What is your Change Policy?
Cool Limo requires that all changes be received by phone (changes cannot be made
with drivers) at least 3 hours prior to p/up for US/CDN Orders; 6 Hours for
Intl. Orders & are subject to availability. If, a change cannot be accommodated
& results in a cancel you will be charged in full for the order.
6. When is my credit card charged?
Cool Limo will charge your credit card 48 hours prior to the scheduled pick-up
7. Can I pay for the reservation in Cash instead of using the credit card
that was provided when I made the reservation?
Cool Limo Chauffeurs do not carry cash, due to safety concerns, and we require
that you provide the credit card for all charges, driver gratuities and tolls
not included. Credit Cards are charged 48 hours prior to p/up time. Hourly jobs
are billed the number of hours you ordered the vehicle for; then in ½ hour (1
hour for Hummer, Excursions, Navigators and Buses) increments thereafter.
8. Is it possible to place, change or cancel a reservation
with my Chauffeur?
Cool Limo requires that all changes, confirmations and cancellations be called
into our dispatch center at 866-372-9537
9. How far in advance should I place my reservation?
Availability changes daily and we suggest you place reservation as soon as you
have firm travel dates and times.
10. Are your rates more than
other limo companies?
Unless you call or email us
and get your price quote, you won't believe us. We just don't call ourselves
Cool Limos for less. We really charge you the most affordable rates and provide
you 5 star services.
Toll Free : 866-372-9537
White Hummer Limousines
Black Town Car Sedans
White Town Car Sedans
We are certified and proud members
of GOLA, GOAA
We are approved by the city of
Orlando, Cocoa, Apopka, Sanford, Winter Springs, Kissimmee, Seminole County &
Cool Limo is not affiliated with
Walt Disney World, Universal Studios, Legoland, Sea World, Port Canaveral or
Cruise Lines, Amway Center, Florida Citrus Bowl, St. Pete Forum, Raymond James
Stadium, Church Street Night Clubs, Orlando Magic, The Mall at Millenia, The
Kennedy Space Center, Hard Rock Casino, Derby lane, Greyhound Tracks etc.
Copyright © 2011 Cool Limo. All
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